Privacy Policy for auscannabishub.com

Effective Date: September 1, 2026

At AusCannabisHub, we are committed to protecting your personal and sensitive health information in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), state-based health records legislation (e.g., Health Records Act 2001 (Vic), Health Records and Information Privacy Act 2002 (NSW)), and guidelines issued by the Office of the Australian Information Commissioner (OAIC).

This Privacy Policy outlines how we handle personal and sensitive health information collected through https://auscannabishub.com (the “Service”).

1. The Types of Information We Collect

Because we operate in the regulated health and educational space, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, postal address, date of birth (for age verification), and state/territory of residence.

  • Sensitive Health Information: Information regarding medical histories, condition background, clinical intake notes, treatment preferences, or copies of active Australian prescriptions provided via secure form submissions or restricted partner portals.

  • Professional Credentials: AHPRA registration details, pharmacy license numbers, or ODC/wholesale credentials provided when requesting access to restricted B2B sections.

  • Technical Data: IP address, browser type, device information, and interaction logs collected via essential cookies to maintain secure sessions.

2. How We Collect Your Information (APP 3 & APP 5)

We collect personal and health information directly from you through fair and lawful means, including when you:

  • Complete an online medical intake or referral form on our site.

  • Register for an account or apply for access to a gated portal.

  • Subscribe to educational updates or communicate with customer support.

Consent: We will strictly seek your explicit, informed consent prior to collecting any sensitive health information. You may withdraw consent at any time, though this may prevent us from routing your inquiry or providing access to restricted features.

3. Primary Purpose of Collection, Use, and Disclosure (APP 6)

We only collect, hold, use, and disclose personal and health information for the primary purpose for which it was gathered, or directly related secondary purposes you would reasonably expect. These include:

  • Facilitating patient referrals or intake data to independent Australian-registered medical practitioners, clinics, or dispensing pharmacies at your request.

  • Verifying age and identity to comply with Commonwealth and State health and therapeutic goods regulations.

  • Verifying clinical or pharmacy credentials for B2B portal access.

  • Responding to inquiries and delivering educational resources regarding Australian legal access pathways.

We do not sell, rent, or trade personal or health information to third parties or data brokers.

4. Disclosure to Third Parties & Healthcare Providers

In fulfilling the primary purposes, we may disclose relevant personal or health information to:

  • Independent Healthcare Providers: Doctors, nurse practitioners, clinics, or dispensing pharmacists operating under Australian health laws who provide medical consultations or fulfill prescriptions.

  • Technology Providers: Secure Australian-hosted cloud storage and health-compliant software vendors operating under strict data processor agreements matching our APP obligations.

  • Regulatory & Law Enforcement Authorities: Only where mandated or authorized by law, such as under a subpoena or statutory reporting requirement.

5. Cross-Border Data Storage & Transfers (APP 8)

All primary databases holding sensitive health information are hosted within Australian data centers. If we utilize secondary third-party software tools (such as security filters or cloud platforms) located overseas, we take all reasonable steps to ensure the recipient adheres to security standards equivalent to the Australian Privacy Principles.

6. Data Security & Storage (APP 11)

We take severe technical and organizational measures to protect personal and health information from misuse, interference, loss, unauthorized access, modification, or disclosure, including:

  • Encryption: End-to-end encryption for data in transit (TLS/SSL) and data at rest (AES-256).

  • Access Controls: Strict multi-factor authentication (MFA) and role-based access permissions limiting data visibility to authorized personnel only.

  • Notifiable Data Breaches (NDB): In the event of a security incident involving personal or health information that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with Part IIIC of the Privacy Act 1988.

7. Accessing and Correcting Your Information (APP 12 & APP 13)

You have a legal right to request access to the personal and health information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.

To submit an access or correction request, please email our Privacy Officer (details below). We will respond within 30 days.

8. Direct Marketing Opt-Out (APP 7)

We will never send direct marketing communications regarding prescription medicines. For general educational newsletters, you may opt out at any time by clicking the “Unsubscribe” link in the email.

9. Complaints & Contact Details

If you have questions about this policy, wish to access your records, or believe your privacy has been breached under the APPs, please contact us:

  • Attn: Privacy Officer, AusCannabisHub

  • Email: privacy@auscannabishub.com

  • Address: 25 Canberra Avenue, Canberra ACT 2601, Australia

If you are unsatisfied with our response to your privacy complaint, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

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